¡Hola! I'm Luis Joann.

I bridge the gap between complex enterprise systems and the people who use them—leading with empathy, clarity, and a genuine passion for hard problems.

I'm naturally curious and can't sit still for long. I completed a Study Abroad Program at the Universidad de Salamanca 🇪🇸—one of the oldest universities in the world!—and my career has since taken me through internships and consulting roles across Pennsylvania, Texas, California, and my native Puerto Rico 🇵🇷. In July 2025, I graduated with an Executive MBA from the Universitat de Barcelona.

I specialize in Digital Transformation—specifically in Change Management. And after more than 8 years of complex implementations, I've learned one thing for certain: the most powerful software in the world means nothing if the people using it feel lost. That's where I come in—managing the program, genuinely listening to what teams are worried about, and turning high-stress migrations into processes that actually work.